济南五星服务认证 山东企业为什么要申请售后服务认证? 发布时间: 2020-02-25 23:58
济南五星服务认证 山东企业为什么要申请售后服务认证
Why should Shandong enterprises apply for after-sales service certification?
1、可以通过商品售后认证来提高企业人员的服务意识,提高人员的服务能力,进而提高服务水平,通过增强顾客满意度,最终提高企业效益;
1. We can improve the service consciousness and service ability of the staff through the commodity after-sale certification, and then improve the service level, and finally improve the benefit of the enterprise by enhancing the customer satisfaction;
2、认证证书是由国家认监委批准的第三方认证机构颁发,证书的公信力更容易得到顾客认可,达到企业宣传的目的;
2. Certification certificate is issued by the third-party certification body approved by CNCA, and the credibility of the certificate is more easily recognized by customers, so as to achieve the purpose of enterprise publicity;
3、商品售后服务认证目前已经开始作为政府采信的门槛,涉及大型项目招标、政府采购、政府质量奖评选等,提前认证可在参与上述活动中占得先机;
3. At present, the certification of goods after-sales service has begun to be the threshold of government acceptance, involving large-scale project bidding, government procurement, government quality award selection, etc., and the early certification can take the lead in participating in the above activities;
4、普通的竞争对手一般只有ISO9001证书,只能说明自己的产品质量好,却很难证明自己的售后服务也好,拿到商品售后服务证书可以在竞争中更好的展示企业的能力。
4. Ordinary competitors generally only have ISO9001 certificate, which can only show that their products are of good quality, but it is difficult to prove that their after-sales service is good. Getting the after-sales service certificate of goods can better show the ability of enterprises in the competition.
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